GENERAL TROUBLESHOOTING GUIDELINE
Bluescreen Troubleshooting (Windows Vista / Windows 7)
Hardware related causes

Have you installed additional memory?

  • If additional memory has been installed remove it.
  • If there are 2 original memory modules try re-seating the modules.
  • If you have access to both modules, try each module by itself one at a time at each slot.
  • If there is only 1 module try the other slot.
  • Run "Memory Test" from Toshiba PC Diagnostic Tool.
  • Run "Windows Memory Diagnostic Tool" from System Recovery Options (Power on the computer, tapping "F8" key repeatedly after the TOSHIBA logo to enter "Advanced Boot Options" then choose "Repair Your Computer" - users are required to use a local user name and password for authentication)
  • Make sure additional memory type are compatible for your model. Toshiba recommends to use Kingston memory – for further information visit www.kingston.com/canada

Have you recently attached/installed new hardware devices?

  • Make sure any additional hardware devices installed are also designed to use and recognized on the current version of Operating System
  • Make sure the drivers for the hardware devices are up-to-date or contact the hardware vendor for proper installation and assistance

Running "Test and Diagnostics Tool" for all Built-in Devices in the computer

  • Run Toshiba PC Diagnostic Tool (Start – All Programs - TOSHIBA - Utilities – PC Diagnostic Tool)
  • If Toshiba PC Diagnostic Tool finds any defective Built-in device please click here to look for the nearest Toshiba Authorized Service Provider to arrange repair service.
Software related causes

Are you running a System Restore from Recovery Disk?

  • Recovery process load successfully but Windows cannot start or initialize
  • Make sure you are using the RIGHT original manufacturer Product Recovery Disk to run system restore. (For further information on How to verify you are using the correct Product Recovery Disk on your specific model, please refer to TSB001323)
  • Make sure you are following "TOSHIBA Recovery Wizard" to start the recovery of Factory Default Software NOT from the Windows Complete PC Restore of a corrupted backup file in "System Recovery Options"

Have you recently been prompted from an Internet pop-up to "Accept" or "Update" any Devices Drivers?

  • Try using "System Restore" and restore from a previous System Checkpoint to go back to the earlier point in time of successful boot (Start – All Programs - Accessories - System Tools - System Restore) or (Choose "System Restore" from System Recovery Options by tapping "F8" during startup and enter into "Repair Your Computer" option)
  • Try the "Roll Back Driver" function in the Driver Properties

Have you recently installed any New or Free Trial Software / Utilities?

  • Make sure the software is designed or written for the Operating System that you are currently using.
  • Try uninstall and re-install again or contact the software vendor for compatibility

Has a full virus scan been run on your computer and is your Anti-Virus definition up to date?

  • Use an Industry Recognized Anti Virus / Spyware Utilities
  • Make sure that Anti-Virus definition is up-to-date
  • Toshiba recommends Norton Internet Security 2007 for Windows Vista. It is a good practice to update and scan your computer on a regular basis

Possible ways to remove Blue Screen if it is software related:

  1. The Blue Screen usually will give an error code, or a line with the error description. Try using Internet Search Engine (e.g. Google) to search that error code or error messages.
  2. Disconnect all power source - unplug AC power and remove battery out of computer
  3. Connect all power sources back and power on the unit
  4. After the logo "In Touch With Tomorrow TOSHIBA" tap "F8" key repeatedly
  5. "Advanced Boot Options" menu will display instead of continue loading into Windows Operating System
  6. Select "Last Known Good Configuration (advanced)" - this will allow to recover an unbootable system if a newly installed driver has been loaded
    · If Windows Operating System loads correctly, most likely Windows was loaded by corrupted registry or using incompatible version of DLL files
    · If Windows Operating System still does not load, repeat step 2 to 5 and proceed to step 7 below. 
  7. Select "Safe Mode" - this option uses a minimal set of device drivers and services to start Windows Operating System · If Windows Operating System loads correctly, most likely a new application or hardware device has been installed and is not compatible with existing Operating System, or conflicting with hardware attached to your computer. Remove any newly attached hardware devices or uninstall any newly installed applications while in Safe Mode and restart back to normal mode · If Windows Operating System still does not load, most likely Windows Operating System is unrecoverable and corrupted
  8. Try reload Windows Operating System from Original Product Recovery Disk
  9. Make sure you are using the RIGHT original manufacturer Product Recovery Disk to run system restore. (For further information on How to verify you are using the correct Product Recovery Disk on your specific model, please refer to TSB001323)
  10. Make sure you are following "TOSHIBA Recovery Wizard" to start the recovery of Factory Default Software NOT from the Windows Complete PC Restore of a corrupted backup file in "System Recovery Options".
DISCLAIMER:
Trademarks are registered to their respective companies. Toshiba of Canada Limited has done its best to ensure the accuracy of this information. Despite every effort to the contrary, errors, omissions, or discrepancies may have occurred in preparation of this document, and Toshiba of Canada Limited assumes no liability for damages incurred due in part or in whole to such errors.